Ground Handling
Ramp handling and passenger services supporting airline operations.
Ground handling covers the services that support an aircraft while it is on the ground. UNEX brings ramp handling and passenger services together, including aircraft loading and unloading, load securing and ramp documentation. Contact the UNEX team to discuss your airline’s handling requirements and the scope of support at the operating location.
Air Side (Ramp Handling)
Ramp handling is the part of ground handling carried out around the aircraft stand. Teams coordinate aircraft loading and unloading, ground equipment, load securing and the associated handling documents. These activities connect the aircraft with the passenger and cargo processes on the ground.
Terminal Side (Passenger Side)
Passenger Services begin at check-in to ensure passengers of our valued customer airlines of quality service and on time departure. Our services consist of:
- Check-in
- Check ticket and travel document
- Issue boarding pass
- Check baggage
- Collect excess baggage charges
- Check-in agent at transfer desk
- Gate services
- Boarding control
- Handle arriving passenger
- Special handling
- Assist UM, WCHR, VIPs, DEPORTEE, Special Medical Transport
- Crew-sign handling
Baggage Handling
- Carousel service / Surplus baggage service
- Issue PIR
- Missing/Delayed baggage service
- Damage/Pilferage baggage service
- Delivery of baggage
- Provide information for arriving baggage
- Baggage tracing (World Tracer System)
- Baggage storage/Retag
- Porter
Load Control Handling
- Load Control Supervisor
- Check the load sheet against the final loading report, fueling order and actual number of passengers in the cabin
- Organize the turnaround and all contacted functions
- Load Master
- Carry out the aircraft loading
- Supervise the aircraft loading
- Ensure that the loading is done in accordance with the LIR
- Confirms the loading or advise the LCS or load sheet agent after completion
- Weight & Balance
- Issue loading instruction report (LIR) according to the information collected from the passenger and cargo department
- Prepare the load sheet
- Document Preparation
- Prepare all on-board documents
- Coordinate and communicate with customer airlines
- Keep up-to-date of crew list and changes of flight schedule
- Follow all instructions and procedures given by customer airlines
- In-house Instructor – Coordinate with customer airlines – Update all information receiving from customer – Train the trainer
Cargo & Post Handling
